What are your shipping options?

We currently ship with the United States Postal Service. The buyer will have the option to upgrade shipping carriers. Once we ship your order, you will receive an email providing you with shipment details, including the date of shipment and any tracking details. We do not require signature confirmation upon delivery, so please specify when ordering if you would like this option. Hana Mana Chia is not responsible for lost, stolen, or unclaimed packages. Once an item ships we will send an e-mail with a tracking number and package delivery becomes the responsibility of USPS and the recipient.

If you have any difficulties placing international orders please contact us. Please note that HanaManaChia is not responsible for any customs fees or import taxes that may be added when shipping to locations outside of the United States.

What is your return policy?

In the event that any unused, undamaged, regular priced item does not meet your expectations, it may be returned within 30 days for exchange only (less shipping costs), subject to item availability. Hana Mana Chia will provide adequate packing and is not responsible for items damaged during shipping. We will pay the shipping cost if the return is a result of our error.

How do I return or exchange an item?

Items returned must be in new, unworn condition. Jewelry must be returned in the original packaging. We will issue a full in-store credit (excluding delivery charges) upon receipt. The item can be exchanged for a different item if specified. Please follow return instructions below:

  • E-mail us the information regarding the item you wish to return. Please include RETURN REQUEST and your invoice number in the subject line of the email.

  • Please ensure that the parcel containing the returned item is clearly marked and securely sealed.

  • You may ship the item using any method you like. The item you are returning is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that will insure your goods and one that provides package tracking to avoid delays.

  • Once we receive the returned item we will process your exchange and you will receive a confirmation e-mail. Please allow 1-2 weeks from the time you mail your exchange for processing.